How to request deletion
You can request deletion of your Dhurwa account (website and mobile app) and its associated data in either of two ways:
1. Ask your company administrator.
2. Or email support@dhurwa.com from the email address registered to your account, with the subject "Dhurwa account deletion request", including your company name and registered email.
Do not send your password or verification codes. If you write from a different address, we will verify your identity with your company before acting.
What is deleted
We delete your account and personal data: name, email, phone and job title, sessions, login and two-factor data, your attendance records and their locations, and photos and files you uploaded under your name.
Company work records shared with others, such as project messages or progress updates, stay with the company after your name is removed from them.
What we may keep and why
We may keep the company's financial records (payments, receipts and invoices) and security audit logs for as long as the law requires or to resolve an existing dispute. We restrict access to them, remove what identifies you where possible, and delete them once no longer needed.
Timing
We acknowledge your request within 7 days, complete the deletion within 30 days of verifying it, and notify you when done.
Deleted data is removed from backups automatically as they rotate, within 90 days at most.
Who is responsible
The Dhurwa platform is operated by Dhurwa Tech (ذروة التقنية). Contact: support@dhurwa.com.